With our next generation booking portal, view real-time capacities and book cargo seamlessly on the Air India Cargo network. The all-new Air India Cargo Management System delivers:
The new cargo portal is open for bookings for shipments on flights starting 01 May 2025. We understand that changes can be a bit inconvenient, but please remember to use the new cargo customer portal for all bookings after 01 May 2025. Please note that the old cargo portal will open for bookings only through 30 April 2025.
We're here to help if you have any questions or need assistance with the new process. Reach Air India Cargo customer support desk via email at digitech.vcare@airindia.com or by phone on our domestic toll-free number 1800 309 5008. You can also connect with us on WhatsApp at +91 9220407941.
Visit the Air India Cargo Management System and click on Sign Up. Have the following information handy to create your account:
When sign-up is complete, Air India Cargo will confirm your account information and send login credentials to the email ID associated with your account.
Freight forwarders, global sales agents, and ground handling agents can create an account on the new cargo portal to book and track air freight.
All Air India Cargo shipments can be tracked here using the airline code and air waybill number.
The Air India Cargo Management System requires a new account. You will not be able to log using the password you use on our current cargo booking portal. Please create a new account.
If you face issues or have queries about the new cargo management system, please contact your regional Cargo Manager or Sales Manager for assistance. You can also reach cargo customer support via email at digitech.vcare@airindia.com or by phone on our domestic toll-free number 1800 309 5008. You can also connect with us on WhatsApp at +91 9220407941.
Air India Cargo introduced a next-generation cargo management system to provide better customer support and more real-time information on shipment milestones. The upgraded platform provides more efficient and transparent service, making it easier for customers to book and track shipments—and for Air India Cargo to manage cargo needs with greater accuracy, speed, and reliability.
Yes, you can access our existing cargo customer portal to track cargo shipments and book shipments on flights through 30 April 2025. Please create an account on our new Air India Cargo Management System to book shipments with a first flight of 01 May 2025 or later.
You can continue using your existing account to book cargo shipments for flights through 30 April 2025. For shipments on flights starting 01 May 2025, please book on the new Air India Cargo Management System.
