Cookie Policy
Air India is committed to protecting your personal data and respecting your right to privacy. This Cookie Policy (“Cookie Policy”) is intended to provide information on how we use cookies and similar technologies on Air India websites including ‘airindia.com’ and associated subdomains (the “Website”).
Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.
[II] What are cookies?
'Cookies' are tiny text files that are stored by the browser (e.g., Microsoft Edge, Mozilla Firefox, Chrome, or Safari) when you visit the Website.
You can think of cookies as something that provides a “memory” for the Website. Cookies allow our site to remember your preferences and play an important role in making the site work better for you.
We use cookies to deliver more user-friendly service by making it easier and faster for you to use the Website. Cookies help us understand whether visitors come to the Website via a search engine or some other method, and what the most popular elements of the Website are.
[III] Types of cookies
There are two types of cookies:
First-party cookies are created by the site you visit, i.e. in this case, the Website. The site is shown in the browser address bar.
Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on our Website.
[IV] How do we use cookies?
A visit to the Website may generate the following types of cookies on your browser.
| Type of Cookies | Functionality |
|---|---|
| Strictly Necessary Cookies | These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you to a request a service, such as logging in, filling in forms, or setting your privacy preferences. You can set your browser to block or alert you about these cookies, but some parts of the Website will then not work. These cookies do not store any personally identifiable information. |
| Preference Cookies | These cookies store information that allow changes the way the Website behaves or looks, like preferred language or the region that you are in. These cookies allow access to services with characteristics that customize the Website experience for you. |
| Targeting Cookies | These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less personalized? advertising. |
| Performance Cookies | These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. |
For a complete list of cookies, view the ‘Cookies List’ in each cookie category in our ‘Cookie Settings’.
[IV] How can you manage these cookies?
You can change your cookie preferences for cookies or withdraw your consent at any time by clicking ‘Cookie settings’ at the bottom of every page on our website. However, the ‘Strictly Necessary Cookies’ cannot be turned off since they are essential for the website to function properly.
You may also set your browser to accept or reject all, or certain, cookies. You may opt to delete cookies by going to the privacy or security setting and deleting the browsing history from your browser by checking the box for ‘Cookies and website data’ or similar option.
If you do not want sites to store cookies on your computer, you can block cookies. But doing this might prevent some pages from displaying correctly, or you might get a message from a site letting you know that you need to allow cookies to view that site.
Most internet browsers allow you to change your cookie preferences and manage them. To find out how you can adjust the settings for different browsers you can refer to the below links:
Google Chrome
[V] Cookies set by third parties
Some content, advertising, and functionality on the Website may be provided by third parties, including third parties that are not affiliated with us. 'Third party cookies' are cookies set by a domain other than the one that you are visiting. When you visit the Website, third party organizations may place cookies on your browser, even if you are not a logged-in member of those organizations. This is because third party cookies do not require you to actively engage with the third party's content or visit their site, just load a page on which the third party's technology sits. For example, we use third party technologies such as video and audio hosting platforms to enable you to watch videos and listen to podcasts on the Website. The providers of these technologies may deploy cookies to your browser when you visit the pages on our site where we are using their technologies.
These cookies may inform the third-party organizations about your visit to our site which may be used by those organizations to deliver targeted messages and advertising to you. In all cases, we do not set these cookies, and we have no access to the information that they gather. Such cookies are subject to the third-party organizations’ own cookie policies.
[VI] Privacy Contact Information and grievance redressal:
If you have any queries or complaints concerning our use of your personal information or our Cookie Policy, please email us on the following address: data.privacy@airindia.com
[VII] Amendment of this cookie policy
We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements and will notify you as required under applicable laws. Where local regulations require, we will obtain consent from you for any uses of any new cookies. You should read and review this page regularly to see if there have been any changes.
16 October 2024
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