RAPID

Air India Rapid includes guaranteed uplift. If your cargo does not fly as planned, you can apply for refund as per terms and conditions.

The money-back guarantee does not apply in the following cases:

• Cargo is delivered after the latest acceptance time.
• Discrepancies exist between specifications in the confirmed booking details and the actual shipment received, including commodity type differences, weight variations over 5%, and other shipment information.
• Flight is delayed or cancelled due to force majeure reasons such as weather conditions or natural disaster, strike or dispute, riot or war, or other third-party issues.  
• Flight disruptions beyond the control of Air India Cargo, such as flight diversions or technical malfunctions.  

You get a guaranteed capacity for up to 300 kg on widebody aircraft and up to 100 kg for narrowbody aircraft with our Rapid service.

We accept all confirmed shipments up to 6 hours before departure.

Yes, the product code for booking Rapid shipments is AIR, and is used along with the special handling code of the commodity to be shipped.

If your shipment is found to be missing, damaged, or showing signs of tampering or manipulation during retrieval, it will be reported to the Cargo-in-Charge at the station. Immediate intervention and investigation into the matter will be initiated to ensure that your grievance is redressed as soon as possible. 

In case your shipment is off-loaded and delayed due to operational constraints, it will be sent on the next available flight to avoid further delays.

Yes, you can change the shipping speed from Rapid to Standard but only before the cargo is accepted.

Air India Rapid is our express shipment service that offers shorter drop-off time, guaranteed capacity with priority loading and retrieval, allowing you to ship your goods faster.

To avoid penalty, you need to cancel your booking 20 hours before departure of the scheduled flight.