TravelAdvisory:

Amid the developing situation in the Middle East, Air India has ceased all operations to the region as well as to and from the East Coast of North America and Europe with immediate effect, until further notice. Our India-bound flights from North America are diverting back to their respective origins and others are being diverted back to India or re-routed away from the closed airspaces. We request the understanding of all passengers who may be affected by this disruption that’s beyond an airline’s control. Air India is in continuous consultation with its external security advisors and is vigilantly monitoring the evolving situation. We will keep our passengers informed of any updates. The safety and security of our passengers and staff remain our number one priority.

Important Update - AI171:

Air India remains in mourning on the tragic loss of 241 passengers and crew members aboard flight AI171. Our hearts are with the families, loved ones, and communities affected by the accident.

We have established contact with the next of kin/relatives of all passengers and crew members, expressing our condolences and helping them with the next steps. Over 400 family members have reached Ahmedabad and are being assisted by our teams on the ground.

Every affected family in Ahmedabad has been assigned at least one caregiver by Air India. Air India is working closely with other Tata group companies to provide every possible assistance to the families and loved ones of those deceased, which remains our number one priority.

The solemn process of handing over the mortal remains and their personal effects to the next of kin is ongoing. Air India is working closely with the authorities and will be assisting in the movement out of Gujarat, and repatriation initiatives, where appropriate.

We extend our profound gratitude to the Central and State Governments for their unwavering and exceptional support in every possible way. We also express our heartfelt appreciation to the faculty, staff, students, and associates of Civil Hospital and Rajasthan Hospital in Ahmedabad for their tireless efforts and compassion, and colleagues from other Tata Group companies for their relentless commitment to providing resources and support, ensuring our teams have everything needed to care for those affected.

Air India remains fully cooperative with the ongoing investigation led by the authorities and will continue to provide updates as verified information becomes available. Friends and Relatives Assistance Centres remain operational at Ahmedabad and Mumbai airports to support families seeking information. For assistance, please contact our dedicated passenger hotline at 1800 5691 444 (within India) or +91 80627 79200 (for international callers).

Important Update - AI171:

Air India stands in solidarity with the families of the passengers who tragically lost their lives in the recent accident. Our teams on the ground are doing everything possible to extend care and support during this incredibly difficult time.
As part of our continued efforts, Air India will be providing an interim payment of ₹25 lakh or approximately 21 thousand British Pounds each to the families of the deceased and to the survivor, to help address immediate financial needs. This is in addition to the ₹1 crore or approximately 85 thousand British Pounds support already announced by Tata Sons.
All of us at Air India are deeply saddened by this loss. We mourn with the families, loved ones, and everyone affected.

Important Update - AI171:

Air India is in the process of completing the one-time safety checks directed by the Indian aviation regulator, DGCA. These checks are being carried out on the Boeing 787 fleet as they return to India, before being cleared for their next operations. Air India has completed such checks on nine of the Boeing 787 aircraft and are on track to complete this process for the remaining 24 aircraft within the timeline provided by the regulator. Some of these checks could lead to higher turnaround time and potential delays on certain long-haul routes especially those to airports with operating curfews. Customers will be duly notified about any delays. They are advised to check the status of their flights at http://airindia.com/in/en/manage/flight-status.html before heading to the airport. For customers affected by this disruption, refunds on cancellation or complimentary rescheduling are being offered to those who opt for it.

Important Update - AI171:

Air India has set up Friends & Relatives Assistance Centres at Ahmedabad, Mumbai, Delhi and Gatwick airports to provide support and take care of the needs of the families and loved ones of those on flight AI171. These centres are facilitating the travel of family members to Ahmedabad.

Dedicated passenger hotline number for those calling from within India: 1800 5691 444; and those calling from outside India: +91 8062779200.

Regular updates will continue on Air India’s X handle (https://x.com/airindia) and on www.airindia.com as further information comes to hand.

Note to Editors: Air India requests media persons not to call the dedicated passenger hotline number.

Important Update - AI171:

Air India confirms that flight AI171, operating from Ahmedabad to London Gatwick on 12 June 2025, was involved in an accident.

The 12-year-old Boeing 787-8 aircraft departed from Ahmedabad at 1338 hrs, carrying 230 passengers and 12 crew.

The aircraft crashed shortly after take-off. We regret to inform that, of the 242 aboard, there are 241 confirmed fatalities. The sole survivor is being treated in a hospital.

The passengers comprised 169 Indian nationals, 53 British nationals, 7 Portuguese nationals and 1 Canadian national. The survivor is a British national of Indian origin.

Air India offers its deepest condolences to the families of the deceased. Our efforts now are focussed entirely on the needs of all those affected, their families and loved ones.

A team of caregivers from Air India is now in Ahmedabad to provide additional support. Air India is giving its full cooperation to the authorities investigating this incident.

Air India has also set up a dedicated passenger hotline number 1800 5691 444 to provide more information. Those calling from outside India can call on ‪+91 8062779200.

Regular updates will continue on our website and X handle @airindia as further information comes to hand.

Note to Editors: Air India requests media persons not to call the dedicated passenger hotline number.

Important Update - AI171:

Air India is organizing two relief flights, one each from Delhi and Mumbai, to Ahmedabad for the next of kin of passengers and Air India staff.
 

Details of the flights:
 

IX1555 – Delhi-Ahmedabad

Time of departure: 2300 hrs on 12 June
 

IX1556 – Ahmedabad-Delhi

Time of departure: 0110 hrs on 13 June
 

AI1402 – Mumbai-Ahmedabad

Time of departure: 2300 hrs on 12 June
 

AI1409 – Ahmedabad-Mumbai

Time of departure: 0115 hrs on 13 June
 

Next of kin of passengers and staff in Delhi and Mumbai wanting to travel on these flights can call our hotline on 1800 5691 444.

Additionally, those coming in from international destinations and wanting to travel can call our hotline on ‪+91 8062779200.

Important Update - AI171:

A special team of caregivers from Air India has arrived in Ahmedabad to provide support to our teams on the ground. We are working with local authorities to provide necessary assistance and are extending full cooperation to the authorities investigating this incident.

Air India will release further information through updates on our X handle (https://x.com/airindia) and the website.

Important Update - AI171:

Air India flight AI171, operating from Ahmedabad (AMD) to London Gatwick (LGW), was involved in an accident after take-off on 12 June 2025. The Boeing 787-8 aircraft departed Ahmedabad at 1338 hrs with 242 passengers and crew on board. This includes 169 Indian nationals, 53 British nationals, 7 Portuguese nationals, and 1 Canadian national. Injured passengers are being taken to the hospital. In addition to our dedicated passenger hotline at 1800 5691 444, Air India has introduced an additional contact number — +91 80627 79200 — for callers from outside India.
Further updates will be shared on the website and on our X handle @airindia.

Important Update - AI171:

In view of the recent incident, Air India is extending a one-time waiver on rescheduling and cancellation. This is applicable for passengers booked on flights to and from Ahmedabad between 12–14 June 2025, for tickets issued till 12 June 2025. 
No rescheduling fee or fare difference will apply. Full cancellation charges will be waived for those who wish to cancel their travel. For more assistance, please contact our customer support.

Important Update - AI171:

Air India's flight AI171, operating from Ahmedabad (AMD)-London Gatwick (LGW), was involved in an incident on 12 June 2025. At this moment, we are ascertaining the details and will share further updates at the earliest on the website and our X handle @airindia. For assistance, please contact our emergency helpline at 1800 5691 444.