FAQ

For your urgent shipments with Air India, you can use our express shipping services Rapid and Rapid++. While Rapid accepts cargo up to 6 hours before departure, Rapid++ enhances flexibility by enabling shipments to be scheduled as late as 4 hours prior to take-off—ensuring smoother planning and guaranteed uplift. You can read more about our express shipping service line here.

In addition to Rapid, Air India Cargo offers guaranteed uplift as a privileged feature for shipments booked under its Rapid++ service line. Explore our express shipping service line here.

Air India Cargo will not accept goods which are:

• liable to endanger the aircraft, persons, or property, and

• prohibited by law or regulations of the country of origin or destination, transit, or overflown. 

For further information on commodities restricted for carriage on Air India flights, you can connect with us at - cargocare@airindia.com. You can also contact us at +91 9667106666 (Charges may apply).

Yes, you can send your personal belongings and pets as personal cargo with Air India. Visit Personal Cargo-Unaccompanied Baggage and Personal Cargo-Pets to learn more about how we ship your personal cargo.

Yes, you can send diplomatic cargo on Air India as Valuable or Mail. You can connect with us to understand how you can send diplomatic cargo with Air India.

Yes, Air India carries the mortal remains of your loved ones in two forms:

1. Human remains as body (in coffins) 

1. Humans remains as ash (in urns)

We are committed to providing our assistance with the utmost compassion, care and responsibility. You can read more about the documentation, packaging and other guidelines involved while shipping human remains here.