FAQ

Booking


To book your shipments with Air India Cargo, you can connect with us at - cargocare@airindia.com. Our expert customer support personnel will assist you with all your queries related to booking your shipments.

You can book express shipments with Air India through our Rapid service. Air India Rapid offers expedited services for your time-sensitive and priority cargo with guaranteed uplift. You can read more about our Rapid service line here.

Yes, Air India Cargo offers guaranteed uplift as a privileged feature for shipments booked under its Rapid service line. 

Air India Cargo will not accept goods which are:

  • liable to endanger the aircraft, persons, or property, and

  • prohibited by law or regulations of the country of origin or destination, transit, or overflown. 

For further information on commodities restricted for carriage on Air India flights, you can connect with us at - cargocare@airindia.com.

Yes, you can send your personal belongings and pets as personal cargo with Air India. Visit Personal Cargo-Unaccompanied Baggage and Personal Cargo-Pets to learn more about how we ship your personal cargo.

Yes, you can send diplomatic cargo on Air India as Valuable or Mail. You can connect with us to understand how you can send diplomatic cargo with Air India.

Yes, Air India carries the mortal remains of your loved ones in two forms:

  1. Human remains as body (in coffins) 

  1. Humans remains as ash (in urns)

We are committed to providing our assistance with the utmost compassion, care and responsibility. You can read more about the documentation, packaging and other guidelines involved while shipping human remains here.